Member guide
The good stuff to know. How things work at Bounce, all in one place. If it’s not here, ask at the desk. We’d rather you asked.
Courts
- Booking window
- Standard members 3 weeks ahead · Founders 4 weeks · Non-members 2 weeks
- How to book
- Playtomic appYour membership is linked to your Playtomic account.
- Cancelling
- Playtomic’s standard policyShown when you book.
- Active bookings
- Members up to 8 at a time · Non-members 3Peak or off-peak, it’s the total you hold.
- Running late
- Your court still finishes on time. The next four are waiting.
The admin bit
- Billing
- Weekly, monthly or annually, by direct debit
- Club wallet
- Credit to spend on courts and coachingTopped up every month.
- Pausing
- Up to 3 weeks a year
- Changing tier
- From your next billing date
- Cancelling
- 14 days’ noticeRejoin later and there’s a $50 rejoining fee.
Beyond the court
- Lost propertyLeft something behind? We keep it for 2 months. Ask at reception.
- Coming nextThe changing rooms, pro shop, bar, café, sauna and ice baths open after the courts.
A bit of court manners
- Indoor court shoes only.
- Be ready at your start time. Off on time so the next four can start.
- Call the score, call your own lines, clap the good shots.
- New faces are welcome. Say hi, swap in, share the court.
- Something broken or wet? Tell the desk.
Everything else
Can I bring kids?
Yes. Kids can be on court with a coach who holds a Working with Children Check. Junior squads run on Saturdays.
Can a mate who isn’t a member play with me?
Yes. They pay the non-member rate for their share of the court.
Can I film or take photos?
On your court, sure. Keep other players out of it unless they’re happy to be in it.
Dogs?
Sorry, no dogs. Assistance animals are welcome.
Who do I talk to about my membership?
The desk, or hello@bouncepadel.com.au.
Still got a question?
Ask at the desk, or drop us a line.